CONTACT
Contact
GENERAL CONTACT:
Please check out our FAQ section. Still need help? Send us an email at:
info@tortugamusicfestival.com
VENDORS:
Check back for 2021 info.
WRISTBANDS/TICKETING:
Have a question about your ticket order or have an issue with your wristband? Please call FrontGate Ticketing at 888-512-7469.
SPONSORSHIP:
For Sponsorship opportunities, please contact:
sponsorship@tortugamusicfestival.com
PRESS AND MEDIA:
For Press inquiries, including photo credential requests, please contact:
media@tortugamusicfestival.com
For Radio and Media Promotion inquiries, contact:
marketing@tortugamusicfestival.com
STREET TEAM:
Do you LOVE Tortuga Music Festival and want to help promote the festival in your community? Stay tuned! Applications for our Street Team to open soon!
VIP PASSES PACKAGES:
For any VIP inquiries, please contact: vip@tortugamusicfestival.com
FAQ
GENERAL INFORMATION
How do I buy passes?
Head over to our passes page here to purchase!
DO YOU SELL SINGLE DAY PASSES?
Yes! Single day passes are on sale now.
WHAT ARE THE FESTIVAL’S DATES/TIMES?
Tortuga will take place Nov 12-14, 2021. Gates times will open around 12pm & the show will end around 10pm every night.
WHO’S PLAYING THE FESTIVAL THIS YEAR?
Our 2020 festival lineup can be found on our website here!
I CAN'T ATTEND THE NEW DATES, CAN I GET A REFUND?
Please head here to check out our refund info.
CAN I COME ON SITE AND SELL STUFF?
No. Vending of any kind is strictly prohibited on and around Tortuga Music Festival. This will be strictly enforced. You can apply to become one of our craft vendors here.
IS THERE AN AGE LIMIT TO GET INTO THE FESTIVAL?
Nope, we welcome all ages!
ARE KIDS FREE?
Children 6 and under will receive free General Admission.
WHAT’S THE POLICY ON LEAVING AND RE-ENTERING THE FESTIVAL DURING THE DAY?
You will be able to exit and then re-enter the Festival once a day for whatever reason you see fit. If you need to enter and exit more than once a day, please send us an email at info@tortugamusicfestival.com.
WHERE IS THE FESTIVAL AND WHAT’S THE ADDRESS?
The Tortuga Music Festival address is 1100 Seabreeze Blvd. Ft. Lauderdale, FL 33316. We’ll see ya on the beach!
QUESTIONS WITH YOUR TICKET ORDER OR ACCOUNT INFORMATION?
Please call Front Gate Tickets at 888-512-7469 and they will be able to assist you with ticket order or account information.
WHAT ADA ACCOMMODATIONS ARE AVAILABLE AT THE FESTIVAL?
In the Festival: There will be an ADA viewing platform near the Main Stage, along with ADA restrooms throughout the venue. In addition, all VIP areas are fully accessible. Please visit our Guest Services booth upon arrival and our team will get you taken care of.
NEED A SIGN LANGUAGE INTERPRETER?
We are happy to tend to the needs of our ADA patrons. If you’d like a sign language interpreter, all requests must be received at info@tortugamusicfestival.com by March 8th at 12pm EST.
VENUE INFORMATION
WHAT CAN’T I BRING INTO THE VENUE?
Attendees are NOT permitted to bring any of the items listed below into the venue:
– Outside alcohol
– Any beverages aside from: one (1) 20oz factory sealed bottle of water.
– Glass bottles or containers
– Blankets
– Zoom lens cameras, selfie sticks, go pros, drones, or any other recording devices
– Coolers or large bags
– Illegal substances
– Large Umbrellas
– Animals (except service animals)
– Musical instruments
– Weapons of any kind
– Fireworks
– Sharpies, stuffed animals, markers, or spray paint
– Tents, umbrellas, or shade structures of any kind
– Flags/totem poles
– Bicycles, skateboards, scooters
– Grills
– Aerosol cans of any kind
– Toys, water guns or squirt guns
– In-line skates, roller skates, skateboards, or bikes
– Balloons/balls/inflatables
– Sticks, bats, or clubs
– iPads or tablets
– Any item deemed to be unsafe by venue management
– Selling of merchandise or unauthorized/unlicensed vending. Unauthorized solicitations, handbills, stickers, sampling, give-a-ways, etc
– Laser pointers or glow sticks
*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.
WHAT CAN I BRING INTO THE FESTIVAL?
– SUNSCREEN, SUNSCREEN, SUNSCREEN! (non-aerosol)
– Sunglasses, hats, fanny packs
– 1 reusable gallon sized bag of snacks will be allowed in
– Small camera with no detachable zoom lens or flash
– EMPTY water bottles, Yetis, and CamelBaks up to 1.5-liter or smaller.* Fill ’em up for free at one of the water stations inside the festival.
– Small bags or backpack* (14x11x6)
– Personal beach towels are allowed (you cannot use it to “hold spots” around you)
– Lawn chairs: low-profile beach chairs, bag chairs or inflatable couches. They must be set up in the designated chair zone. Chairs may not be set up close to the stage and no holding spots.
– Prescription medicine: All prescription medicines must be in a marked bottle along with photo matching ID
– Baby Strollers
– E-Cigs
*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.
CAN I BRING IN MY MEDICAL PRESCRIPTION AND/OR DIABETIC INSULIN INSIDE THE VENUE?
You can, but you must advise the security guard at the gate to avoid confiscation. They will call medics to assist you.
WHAT TIME DOES EVERYTHING START/END?
Gates will open around 12pm everyday. The show will end around 10pm every night.
WHAT IS THE RESTROOM SITUATION?
There are plentiful port-a-johns and hand washing stations on site for General Admission patrons. For VIP, SVIP, and Cabana pass holders air-conditioned, flushable restrooms are provided.
ARE THERE LOCKERS ON SITE?
IS THERE A FIRST AID STATION/MEDIC ON SITE?
Of course! First Aid tents will be onsite staffed with Paramedics.
Please ask any staff member and they will point you in the right direction. Here is some other important safety info to note:
- Wear some type of shoes/sandals – the sand can become very hot.
- Drink plenty of water to stay hydrated.
- Take a picture of your Driver’s License and keep on your phone for ID purposes.
WHERE CAN I PARK?
There is no parking at the festival. We suggest taking a water taxi or rideshare!
DO YOU SELL ALCOHOL?
We do to those who are of legal age and have a legal state ID. This is a country music festival isn’t it!?
WILL YOU HAVE A PLACE I CAN CHARGE MY CELL PHONE?
Yes, we’ll have a spot you can recharge your phone at the festival.
WILL THERE BE ANY GLUTEN-FREE FOOD OPTIONS AVAILABLE?
Yes, we’ll have a variety of food options available.
CAN I GO INTO THE OCEAN?
Access to the ocean is not available from the festival.
CAN I ANCHOR MY BOAT BY THE FESTIVAL?
Boats will not be allowed to anchor off shore near the festival and will be highly patrolled by local authorities.
WRISTBANDS
WHEN CAN I BUY MY PASSES?
Head over to our passes page here to purchase!
WHAT HAPPENS IF I LOSE OR BREAK MY WRISTBAND PRIOR TO THE FESTIVAL?
Don’t lose or break it. Wristbands that have been tampered with will be void and lost wristbands cannot be replaced for any reason. Please email info@tortugamusicfestival.com if you have an issue!
I CAN'T ATTEND THE NEW DATES, CAN I GET A REFUND?
Please head here to check out our refund info.
I PURCHASED A 3-DAY PASS BUT CANNOT ATTEND 1 DAY OF THE FESTIVAL, CAN I GIVE MY WRISTBAND FOR SOMEONE TO USE THAT DAY?
You are the only person who may use your wristband and cannot pass it to another to use. It should be placed on your wrist tight enough that it cannot slip off. Wristbands that have been tampered with will be void and lost wristbands cannot be replaced for any reason.
A Collectible Credential is a special keepsake in addition to your wristband. For a small upcharge, you can add a cool keepsake to your order. The Collectible Credential will include the year’s customized artwork. Please note: the Collectible Credential does not allow access to the festival. Collectible Credentials are sold out!
I SAW SOMEONE SELLING PRINT AT HOME TICKETS. ARE THEY LEGIT?
Nope, there are no print at home options for this show. Be really careful buying anywhere except the official Tortuga, Live Nation or Front Gate Tickets websites. We see far too many forgeries and bad tickets and they will not get you in to the Festival.
WILL THERE BE A BOX OFFICE AND WILL CALL LOCATION AT THE FESTIVAL?
Box Office info will come closer to the festival.
I HAVE CHANGED CREDIT CARDS AND NEED TO UPDATE MY PAYMENT PLAN BILLING INFORMATION, WHO DO I CONTACT?
Please reach out to Front Gate Tickets at 888-512-7469.
WHEN WILL I GET MY WRISTBAND?
Wristbands are typically sent out closer to the festival. We will let everyone know once they have started shipping!
I’VE MOVED AND NEED TO UPDATE MY SHIPPING ADDRESS, WHO DO I CONTACT?
Please reach out to Front Gate Tickets at 888-512-7469.
I THINK MY WRISTBANDS MAY HAVE BEEN LOST IN THE MAIL, WHAT DO I DO?
If you need assistance with tracking your wristbands, please reach out to Front Gate Tickets at 888-512-7469. Please note Wristband Distribution will begin approximately 4 weeks out from the festival.
I JUST GOT MY WRISTBAND! CAN I PUT IT ON EVEN THOUGH THE FESTIVAL IS STILL A MONTH AWAY?
No! Once wristbands are tightened they do not come undone. Tuck your wristband away somewhere safe and do NOT put it on until it is Tortuga Time!
CAN MY WRISTBAND GET WET?
Yes, your wristband will still work even if you decide to take a dip in the ocean!
DO YOU HAVE GROUP RATES?
Our Captains Cabanas can hold up to 20 people and are available for those who wish to experience Tortuga Music Festival in comfort and style! For more information head over to our passes page here.
ARE PASSES REFUNDABLE?
No, all sales are final.
WILL YOU SELL OUT?
Tortuga has sold out in the past. For 2021, if passes become limited, we’ll alert you on our social pages and website.
CASHLESS/REGISTERING WRISTBANDS
WHY SHOULD I REGISTER MY WRISTBAND?
It protects your investment and assigns that wristband to only you. It also offers extra protection if you should lose your wristband and need it replaced.
WHEN CAN I REGISTER MY WRISTBAND?
You can start registering your wristband once you receive it about 4 weeks prior to the festival. You can register it on our Tortuga App or online at TortugaMusicFestival.com.
HOW DO I SIGN UP FOR CASHLESS?
Just visit our Register Wristband page, click to register and it’ll walk you through the steps to register your wristband and opt-in to sign up for Cashless program.
DO I HAVE TO SIGN UP FOR CASHLESS?
No. Although Registering your wristband is required, cashless is not. That being said, we highly encourage it as it will make your life much easier while at Tortuga with cashless, your credit card is securely attached to your wrist.
WILL I NEED TO BRING ANY OTHER FORM OF PAYMENT WITH ME?
Yes. We would recommend bringing some cash and/or a credit/debit card with you to the beach just in case the vendor you choose to shop with is one of the few that doesn’t accept cashless or in the very unlikely event of an issue with the cashless system.
HOW DOES THIS WORK? DO I HAVE TO DEPOSIT MONEY INTO AN ACCOUNT OR DOES IT CHARGE DIRECTLY TO MY CARD?
With cashless, there is no need to load any money onto your wristband as you might have experienced at some other events. When you register for the cashless option on your wristband you will securely link your credit or debit card with the wristband. So when you pay for something with your wristband, it will be just like swiping your card at a store. You even have a PIN number you will put in before you can purchase.
IF I LOSE MY WRISTBAND, WILL SOMEONE BE ABLE TO USE IT TO PURCHASE ITEMS?
No. Even though you will swipe your wristband to pay for items, you still have to punch in your PIN number for a transaction to take place. As long as you don’t give out your PIN number, your wristband is safe and cannot be used for cashless purposes by anyone else.
I ALREADY REGISTERED FOR CASHLESS BUT NEED TO EDIT MY CREDIT CARD INFO, HOW DO I DO THAT?
Go to our Register Wristband page and enter your wristband number again. It’ll then ask you for the email you used when you registered…. enter that email address. Your account information will then appear and you may edit as needed.
WILL I BE ABLE TO PAY FOR FOOD AND DRINKS WITH MY WRISTBAND?
Yes. Most food vendors on-site will accept cashless as a form of payment. That being said, we still recommend bringing cash and/or a card with you as a few food vendors, roaming food/drink carts, and craft merchants might not accept cashless.
WILL THERE STILL BE ATMS IN THE FESTIVAL?
Yes. These will be located around the grounds. Specific locations will be notated in the Tortuga mobile app.
IF I FORGET TO REGISTER MY WRISTBAND, CAN I DO IT ON-SITE AT THE FESTIVAL?
Yes. You may register your wristband on-site at any of the Guest Service booths located around the festival site. You can also always register your wristband by going to our Register Wristband page here on the website or in the Tortuga App at any point before or during the festival!