Please check out our FAQ section. Still need help? Send us an email at: email@example.com
To inquire about being a food vendor at Tortuga, send an email to: firstname.lastname@example.org
For craft vendors, please apply here!
Have a question about your ticket order or have an issue with your wristband? Please call FrontGate Ticketing at 888-512-7469.
For Sponsorship opportunities, please contact: email@example.com
PRESS AND MEDIA:
Do you LOVE Tortuga Music Festival and want to help promote the festival in your community? Stay tuned! Applications for our Street Team to open soon!
VIP PASSES PACKAGES:
For any VIP inquiries, please contact: firstname.lastname@example.org
How do I buy passes?
DO YOU SELL SINGLE DAY PASSES?
WHAT ARE THE FESTIVAL’S DATES/TIMES?
WHO’S PLAYING THE FESTIVAL THIS YEAR?
I CAN'T ATTEND THE NEW DATES, CAN I GET A REFUND?
CAN I COME ON SITE AND SELL STUFF?
IS THERE AN AGE LIMIT TO GET INTO THE FESTIVAL?
ARE KIDS FREE?
WHAT’S THE POLICY ON LEAVING AND RE-ENTERING THE FESTIVAL DURING THE DAY?
WHERE IS THE FESTIVAL AND WHAT’S THE ADDRESS?
QUESTIONS WITH YOUR TICKET ORDER OR ACCOUNT INFORMATION?
WHAT ADA ACCOMMODATIONS ARE AVAILABLE AT THE FESTIVAL?
NEED A SIGN LANGUAGE INTERPRETER?
WHAT CAN’T I BRING INTO THE VENUE?
WHAT CAN I BRING INTO THE FESTIVAL?
CAN I BRING IN MY MEDICAL PRESCRIPTION AND/OR DIABETIC INSULIN INSIDE THE VENUE?
WHAT TIME DOES EVERYTHING START/END?
WHAT IS THE RESTROOM SITUATION?
ARE THERE LOCKERS ON SITE?
IS THERE A FIRST AID STATION/MEDIC ON SITE?
- Wear some type of shoes/sandals – the sand can become very hot.
- Drink plenty of water to stay hydrated.
- Take a picture of your Driver’s License and keep on your phone for ID purposes.