CONTACT
Contact
GENERAL CONTACT:
Please check out our FAQ section. Still need help? Send us an email at: info@tortugamusicfestival.com
VENDORS:
For food vendors inquiries, please check back for 2023. Applications are now closed for 2022.
For craft vendors inquiries, applications are closed for 2022.
WRISTBANDS/TICKETING:
Have a question about your ticket order or have an issue with your wristband? Please call FrontGate Ticketing at 888-512-7469 or email them here.
SPONSORSHIP:
For Sponsorship opportunities, please contact: sponsorship@tortugamusicfestival.com
PRESS AND MEDIA:
For Press inquiries, including photo credential requests, please contact: media@tortugamusicfestival.com For Radio and Media Promotion inquiries, contact: marketing@tortugamusicfestival.com
STREET TEAM:
Do you LOVE Tortuga Music Festival and want to help promote the festival in your community? To learn more, reach out to us at Info@tortugamusicfestival.com. Please note that openings for the street team for 2022 is closed but we may have opportunities for Tortuga 2023.
ADA INQUIRIES:
Please send any questions and our ADA team will be happy to help! Contact: Ada@TortugaMusicFestival.com
VIP PASS & HOTEL PACKAGES:
For any VIP inquiries, please contact: vip@tortugamusicfestival.com
For Hotel Experience Packages, please contact the Vibee team HERE
FAQ
GENERAL INFORMATION
How do I buy passes?
DO YOU SELL SINGLE DAY PASSES?
I saw someone selling passes online. How do I know if they are valid?
WHAT'S THE ALUMNI PRESALE?
WHAT ARE THE FESTIVAL’S DATES/TIMES?
WHO’S PLAYING THE FESTIVAL THIS YEAR?
ARE HOTEL PACKAGES AVAILABLE THIS YEAR?
CAN I COME ON SITE AND SELL STUFF?
IS THERE AN AGE LIMIT TO GET INTO THE FESTIVAL?
ARE KIDS FREE?
WHAT’S THE POLICY ON LEAVING AND RE-ENTERING THE FESTIVAL DURING THE DAY?
WHERE IS THE FESTIVAL AND WHAT’S THE ADDRESS?
QUESTIONS WITH YOUR TICKET ORDER OR ACCOUNT INFORMATION?
NEED BOX OFFICE ASSISTANCE?
GA FESTIVAL PASSES
Location: DC Alexander Park, Corner of SE 5th Street and S Fort Lauderdale Beach Blvd (A1A)
Hours: Thursday, 10:00am – 7:00 PM | Friday – Sunday, 10:00 AM – 9:00 PM
VIP WILL CALL
Location: B Ocean Hotel First Floor
Hours: Thursday, 10:00am – 7:00 PM | Friday – Sunday, 10:00 AM – 9:00 PM
TRAVEL PACKAGE PICKUP: Westin, Best Western, Hilton, or B Ocean by Friday April 8th. If you have any issues, email Tortugaexperience22@LiveNation.com
WHAT ADA ACCOMMODATIONS ARE AVAILABLE AT THE FESTIVAL?
VENUE INFORMATION
WHAT CAN’T I BRING INTO THE VENUE?
– Outside alcohol
– Outside beverages
– Glass bottles or containers
– Blankets
– Zoom lens cameras, selfie sticks, go pros, drones, or any other recording devices
– Coolers or large bags
– Illegal substances
– Large Umbrellas
– Animals (except service animals)
– Musical instruments
– Weapons of any kind
– Fireworks
– Sharpies, stuffed animals, markers, or spray paint
– Tents, umbrellas, or shade structures of any kind
– Flags/totem poles
– No glitter or mylar is allowed of any kind
– Bicycles, skateboards, scooters
– Grills
-Wagons
– Aerosol cans of any kind
– Toys, water guns or squirt guns
– In-line skates, roller skates, skateboards, or bikes
– Balloons/balls/inflatables
– Sticks, bats, or clubs
– iPads or tablets
– Any item deemed to be unsafe by venue management
– Selling of merchandise or unauthorized/unlicensed vending. Unauthorized solicitations, handbills, stickers, sampling, give-a-ways, etc
– Laser pointers or glow sticks
NEW BAG POLICY:
Small totes, backpacks, and fanny packs are welcome inside the festival venue as long as they are clear and are 12”x6”x12” or smaller. No clear plastic shopping/grocery bags will be permitted. Hydration packs (i.e. camelbaks) that are 1.5L or smaller (no pockets) and clutch purses/wallets that are 4.5”x6.5” or smaller do not have to be clear. Medically necessary bags and diaper bags are also welcome.
*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.
WHAT CAN I BRING INTO THE FESTIVAL?
– SUNSCREEN, SUNSCREEN, SUNSCREEN! (non-aerosol)
– Sunglasses, hats, fanny packs
– 1 reusable gallon sized bag of snacks will be allowed in
– Small camera with no detachable zoom lens or flash
– EMPTY reusable water bottles, Yetis * Fill ’em up for free at one of the water stations inside the festival.
– Personal beach towels are allowed (you cannot use it to “hold spots” around you)
– Lawn chairs: low-profile beach chairs, bag chairs or inflatable couches. They must be set up in the designated chair zone. Chairs may not be set up close to the stage and no holding spots.
– Prescription medicine: All prescription medicines must be in a marked bottle along with photo matching ID
– Baby Strollers with accompanied child
– E-Cigs
NEW BAG POLICY:
Clear reusable bags are welcome inside the festival venue as long as they are 12”x 6”x 12” or smaller. No clear plastic shopping/grocery bags will be permitted. Hydration packs (i.e. camelbaks) that are 1.5L or smaller and clutch purses/wallets that are 4.5”x6.5” or smaller do not have to be clear. Medically necessary bags and diaper bags are also welcome.
*PLEASE NOTE: ALL PATRONS AND ALL BAGS WILL BE SEARCHED EACH TIME YOU ENTER THE FESTIVAL. ANY AND ALL CONFISCATED ITEMS OR ANY ITEMS VOLUNTARILY SURRENDERED, WILL NOT BE HELD, CHECKED OR RETURNED.
WHAT ARE THE ENTRY PROCEDURES FOR 2022?
Is vaccination required to attend Tortuga?
CAN I BRING IN MY MEDICAL PRESCRIPTION AND/OR DIABETIC INSULIN INSIDE THE VENUE?
If you are bringing prescription medication, please make sure that it abides by the following:
-
- The medication is carried in the original manufacturer container.
- The medication has a prescription label.
- The label matches your government-issued photo ID.
- You will need to advise the security guard of your items at the gate, who will contact the medical team to get your medications officially cleared by them.
WHAT TIME DOES EVERYTHING START/END?
WHAT IS THE RESTROOM SITUATION?
ARE THERE LOCKERS ON SITE?
IS THERE A FIRST AID STATION/MEDIC ON SITE?
- Wear some type of shoes/sandals – the sand can become very hot.
- Drink plenty of water to stay hydrated.
- Take a picture of your Driver’s License and keep on your phone for ID purposes.