ACCESSIBILITY INFO FOR OUR GUESTS WITH DISABILITIES
Tortuga is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains accommodations that will be provided this year.
For any accessibility-related questions please email us at firstname.lastname@example.org.
ADA ACCESS CENTER
There will be an ADA Access Center for which you can check in with Accessibility staff, gain information and register for accommodations. Here you can:
- – Obtain your ADA wristband
- – Ask questions and get info regarding accessibility services
- – Charge wheelchair batteries
- – Store medical equipment
- – Sit down and get some relief from the sun
The main Access Center will be located next to the main Information booth. There will also be Accessibility staff located at all festival entrances, and will be available to assist you and answer any questions you may have.
The venue boardwalk is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including the beach, entrances, stages, vendors and all other activity areas. For more information about accessible pathways please inquire at the Access Center. We encourage all patrons to utilize personal forms of transportation, including beach wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.
There will be ADA parking spots available throughout all general parking garages and lots near the festival area. Make sure to have a valid, government-issued ADA placard/plate/permit to present in your vehicle.
ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a number of Tortuga’s stages. To gain access to these areas, please visit the Access Center. Please remember, space is available on a first-come, first-served basis. It is recommended that you arrive to your desired performance at least thirty (30) minutes before it starts.
There will be accessible restrooms, water stations and other facilities made available throughout the festival grounds. If you need assistance locating these facilities, please reach out to us at [ada email], or visit one of the ADA Access Centers when you arrive to the festival.
Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed within the festival footprint. Pets are not allowed and will be turned away.
If you are bringing a service animal, make sure to check in at the closest ADA Access Center for registration. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
Due to large-scale service animal fraud and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site.
All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Service animals must be housebroken and should use the service animal relief area.
Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
EFFECTIVE COMMUNICATION REQUESTS
Any requests for American Sign Language, Closed Captioning, Braille and other forms of Effective Communication must be made at least two (2) weeks before the first day of the festival. Please contact email@example.com to make an official request.
ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
Special Dietary Needs: Tortuga will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us firstname.lastname@example.org for further information.
COMMENTS, QUESTIONS & SUGGESTIONS
In continually trying to make our festival more accessible we encourage you to contact us email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.